“We accepted we needed to pay more and did,” Marion explained. “But now with travel still banned we have asked to change again to November. We can do this but will have to pay a second £220 switching fee. This situation is not our fault but we don’t know where to turn, this is getting so expensive.”
Timing had not been on the Ryans’ side as Ryanair is offering zero change flight transfer fees within a certain window this summer. The couple’s dates however fall outside this.
We asked the airline if it could waive the second charge, and it responded promptly saying it would look into it. However bigger forces then kicked in because of lockdown with Marion and David’s flight being cancelled anyway.
Rather than a voucher, they are opting for the offer of a cash refund which, it has been confirmed, will include the flight change fee.
Marion and David told Crusader: “We now have the space to plan without the money pressures, we aren’t going on holiday at the moment but still feel like winners, thank you.”