Royal Mail scam warning: Delivery company warns Britons of new text message circulating


Royal Mail has seen an increase in parcels and letters sent throughout the past year due to the pandemic and people being separated from their loved ones. With this has come a rise in scams via both text and email. 

Royal Mail has said it would not send such texts, unless specifically requested and would use a grey card instead to tell people if any fee was required.

The Chartered Trading Standards Institute (CTSI) previously said that the rise in online shopping means more people are likely to be waiting for parcels and deliveries, making them more vulnerable to this scam.

Lead officer Katherine Hart said: “This delivery scam is yet another example of fraudsters attempting to make money out of the unsuspecting public. 

“Due to the lockdowns, many millions of people rely on product deliveries, so scammers have focused on their efforts on this theme.

“Royal Mail will only ever contact you via text or email if a customs fee is due, not for domestic parcel delivery. If you have any suspicions, contact Royal Mail to verify before you click on any links or share details.”

Tips to avoid being caught in a scam involve turning on the spam filter on your email account.

Royal Mail said: “If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please let us know by completing our online form

“If you have been the victim of a payment scam, you can get a crime reference number by reporting it to your local Police station.”

Katherine added: “Also, the public must also be aware that these types of scams may come in many forms, and scammers do not only use Royal Mail branding.

“Indeed, in January, I commented on a similar scam that used DPD branding.

“These types of scams come in many forms, not just via text but also emails and through the phone.”

DPD recently shared how Britons can spot one a fraudulent message.

The company said: “Always check the email address the message has come from is a valid address.

“Often this is forged and looks different from a, or address. Check to make sure the links are to the sites you’re expecting to see, fraudsters will attempt to trick individuals by changing some letters or numbers within links.

“DPD notifications links should always be either or”

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