According to Birmingham Live, Tesco has received online backlash from some of its shoppers in response to the recent announcement.
One person tweeted: “I don’t think the tray liners are great but I do recycle them after. And it means I can lift it all into my house quickly then move it through to the kitchen. Now I’m going to have to move every item individually, twice! I’m going to be in so much pain once I’ve done all that.”
Another shopper wrote: “Simple solution to @Tesco no longer using tray liners, pack the shopping in paper bags that can be recycled or reused. You don’t need a degree to work that one out.”
Another said: “Do you realise how much harder you’re making it for the elderly and disabled to have a food delivery? And the trays are usually dirty. The liners were bad enough.”
One customer stated: “I get Tesco to bring my groceries in as I can’t manage carrying them. I get the need for less plastic but surely the solution is to find an alternative rather than provide nothing? Ironically my veggies often come in carrier bags, with handles, but I’m not allowed everything?”
Another tweeted: “Tesco, instead of #everylittlehelps please #givealittlehelp by restoring bags or tray liners to customers struggling with physical and mental health disabilities. Don’t make an essential food shop something people dread. Life can be hard enough.”
Another disappointed customer said: “I do a large online shop from Tesco each week and spend around £100.00 per week on average – sometimes less and sometimes more. I am now thinking of ditching Tesco as the thought of all my shopping sitting loose in the plastic trays fills me with dread.”
Announcing the changes in an email to customers last week, Tesco said: “From 19 April, we’re removing tray liners and non-essential plastic bags from all online orders. If you place your order before 19 April for delivery after that date, you’ll still receive tray liners if you’ve asked for them.
“As a response to COVID‐19 and to ensure the safety of our customers and colleagues, we reintroduced carrier bags for all online orders. However, we know how concerned many of you are about plastic – and we’re aware we have an important role to play in reducing plastic consumption.
The email continues: “This means there’ll no longer be an option at the checkout to have your shopping packed in plastic bags or tray liners. Your groceries will instead be placed directly into our trays. For health and safety reasons, we’ll continue to use red plastic bags for meat, fish and some household cleaning products. You can also be assured that we’ll continue to work hard to keep trays and other delivery equipment hygienic.
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“If your order is being delivered, we recommend having your own bags ready to pack into. If you’ve not got these at the door, don’t worry – there’s always time to grab them. If you’re vulnerable, disabled or elderly, your driver can still bring your shopping inside, but they won’t be able to enter your home if you’re currently self‐isolating.
“If you’re collecting your order, the process may vary slightly depending on the store. When you arrive at your chosen collection point, please stay in your car. One of our colleagues will then come to greet you and let you know how you’ll get your shopping. We recommend having bags or boxes ready in your car to unpack your shopping into.”
The email concluded: “If you have any special requirements, you can let us know ahead of your order by filling in the delivery notes box when you check out.”